Frequently Asked Questions

Q. How can I reach a Smucker's® Customer Service Representative? 
A. You may call us Toll Free at 877-335-4474 (Monday-Friday 8AM–5PM EST) or contact us online.

Q. Why are you launching online ordering?
A. Offers purchasers the ability to buy items not widely available

Product Related Questions

Q. Will contract prices be available?
A. No. The price shown will be the price of each product for all purchases. Shipping rates will vary depending on order size.

Q. How did you decide which items to offer with the “Buy Now” option?
A. We chose a select number of items where we have limited distribution.

Q. Can I order cups or merchandise online?
Yes. We have an assortment of disposable cups available for purchase as well as select merchandise. If the item you see is not available to order directly, please contact your Smucker’s Away From Home Representative.

Shopping Related Questions

Q. If I need to return something, what should I do? 
If there is a problem with your order, please call us Toll Free at 877-335-4474. We will make every effort to make sure you are 100% satisfied. Please note that returns may be subject to a 15% restocking fee.

Q. What different shipping options does Smucker's® offer? 
We offer a variety of shipping options. Click here for details.